Shipping policy

Shipping Policy

1. Delivery Areas
We currently deliver orders to Finland and EU countries.
If you wish to have delivery to an area not listed at checkout, please contact our customer service at lautafingerboards@gmail.com

before placing your order.

2. Shipping Methods and Carriers
We use reliable shipping services, such as Posti.
Customers can choose their preferred shipping method at checkout before payment.

3. Shipping Costs
Shipping costs are determined based on the selected shipping method and the size of the order.
Shipping costs are displayed at checkout before the order is confirmed.

4. Delivery Time
Orders are usually processed and shipped within 1–3 business days of receiving the order.
Delivery time depends on the chosen shipping method, but is typically 2–5 business days within Finland.
Please note that delivery times may be longer during promotional periods, public holidays, or due to carrier delays.

5. Order Confirmation and Tracking
Once your order is placed, you will receive an order confirmation by email.
When your order is shipped, you will receive another email with a tracking number for monitoring the shipment.

6. Delivery Errors and Damages
If you receive a damaged or incorrect product, please notify us immediately via email at lautafingerboards@gmail.com

.
Defective deliveries will be replaced or refunded according to consumer protection laws.

7. Delivery Delays
If a delivery is delayed, we will notify the customer by email as soon as possible.
The customer may then choose to cancel the order and receive a refund.

8. Unclaimed Packages
An unclaimed package is not the same as a return or cancellation.
If a package is not claimed and is returned to us, we reserve the right to deduct shipping and handling costs from the refund (if the order was not defective).

9. Customs Duties and Non-EU Shipments
For orders shipped outside the EU, the customer is responsible for all applicable customs duties, taxes, and import fees.
Lauta Fingerboards is not responsible for these charges, and they cannot be refunded.
We recommend that customers check their country’s customs regulations before placing an order.

10. Contact Us
If you have any questions regarding shipping or want more information about your order, contact us at:
lautafingerboards@gmail.com

11. Last Updated
This shipping policy was last updated on 02.12.2025
We reserve the right to modify these terms without prior notice.